We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a 100% satisfaction guarantee.
Returns:
If you wish to return an item, you may do so within 30 days of receiving your order. To initiate a return, please contact us at orders@candlestock.com Please note that you will be responsible for the cost of return shipping.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the invoice and or invoice number inside of the box.
Refunds:
Once we receive your return, we will inspect it and notify you that we have received your returned item. We will also notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your refund to be processed and reflected in your account.
Exchanges:
If you wish to exchange an item, please contact us at orders@candlestock.com Please note that you will be responsible for the cost of return shipping and the shipping cost of the new item.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once we receive your return, we will process your exchange and ship the new item to you.
Damaged Items:
If your item arrives damaged, please let us know within 1 week of receiving your order. Please provide us with a photo of the damaged item and your order number to orders@candlestock.com so that we can assist you in processing a return or exchange.
Shipping Address:
Please ensure that you provide us with the correct shipping address. We are not responsible for orders that are shipped to an incorrect address that was provided by the customer.
Exceptions:
We cannot accept returns or exchanges on the following items:
- Gift cards
- Sale items
If you have any questions about our return and exchange policy, please contact us at orders@candlestock.com